Privacy Policy

Dawnwell ("we", "us", "our") is committed to protecting the personal information of families, individuals, and all other people who interact with our services. This Privacy Policy explains what personal data we collect, how we use it, who we may share it with, and the rights you have in relation to your information.

This policy applies to our website at dawnen.pro, our care intake processes, and all communications between Dawnwell and the families and individuals we serve. We are the data controller for the personal information described herein.

1. Information We Collect

We collect personal information in the following ways:

Information you provide directly:

• Name, email address, and phone number submitted through our contact form
• Details about the care recipient (health context, daily needs, living situation) shared during intake conversations
• Address and location information necessary for care delivery
• Any additional information you share with us by email, phone, or in person

Information collected automatically:

• Browser type, device type, and IP address when you visit our website
• Pages visited and time spent, collected via cookies and analytics tools (with your consent)

2. How We Use Your Information

We use the personal information we collect to:

• Respond to enquiries and provide requested information about our services
• Assess care needs and design appropriate care arrangements
• Coordinate and deliver in-home care services
• Communicate with family members about their loved one's care
• Maintain care records and issue service documentation
• Comply with legal and regulatory obligations applicable in Taiwan
• Improve our website and service quality (analytics data, with consent)

We do not use personal information for automated decision-making or profiling.

3. Legal Basis for Processing

We process personal information under the following legal bases, in accordance with Taiwan's Personal Data Protection Act (個人資料保護法):

• Consent: For analytics cookies and optional marketing communications
• Contract performance: For all processing necessary to deliver the care service you have requested
• Legitimate interest: For service improvement, fraud prevention, and internal record-keeping
• Legal obligation: Where required to comply with applicable laws

4. Data Retention

We retain personal information for the following periods:

• Contact enquiries not followed by a service arrangement: 12 months from the date of last contact
• Client care records: 7 years from the end of the care arrangement, as required for accountability purposes
• Financial records: 7 years in accordance with Taiwan accounting regulations
• Website analytics data: 26 months from collection (anonymised thereafter)

After the applicable retention period, personal data is securely deleted or anonymised.

5. Data Sharing

We do not sell your personal information to any third party. We may share information in the following limited circumstances:

• Aides and care staff: Only the information necessary for care delivery (care recipient needs, address, schedule)
• Service providers: Third-party tools we use to operate (e.g. email systems, cloud storage), all of which are bound by data processing agreements
• Legal requirements: Where disclosure is required by law, court order, or regulatory authority

6. Cookies

Our website uses cookies to improve your browsing experience. Essential cookies are required for the website to function correctly. Optional cookies (analytics, preference) are only placed with your consent. For full details, please see our Cookie Policy.

7. Data Security

We take the security of personal information seriously. Our measures include:

• Encrypted data storage for all personal records
• Access controls limiting information to personnel with a legitimate need
• Regular review of our data handling practices
• Confidentiality obligations for all staff and contractors

In the event of a data breach affecting your personal information, we will notify you promptly in accordance with our legal obligations.

8. Third-Party Links

Our website may include links to external resources. Dawnwell is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external site you visit.

9. Children's Privacy

Our services are directed at adults and their families. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently received such information, please contact us and we will promptly delete it.

10. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to or restrict specific uses of your data
• Withdraw consent at any time (without affecting the lawfulness of prior processing)

To exercise any of these rights, please contact our privacy team at [email protected]. We will respond within 15 working days.

11. Supervisory Authority

If you have concerns about how we handle your personal data and are not satisfied with our response, you have the right to raise a complaint with the Personal Information Protection Commission of Taiwan or the relevant competent authority for your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.

13. Contact

For any questions about this Privacy Policy or the way we handle personal information, please contact:

• Dawnwell
• No. 88, Section 5, Wenlin Road, East District, Tainan 701, Taiwan
• Email: [email protected]
• Phone: +886 4 919 2170